FulfillIQFulfill IQ
Effective date: July 22, 2026
1. Agreement
These Terms of Service ("Terms") are a contract between Serve AI LLC, a New York limited liability company ("we", "us", "Serve AI"), and the business that installs or uses the Fulfill IQ application ("you", "Merchant").
Serve AI LLC, 418 Broadway, STE N, Albany, NY 12207, United States. Contact: support@fulfilliq.app
By installing or using Fulfill IQ, you accept these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind it. If you do not accept these Terms, do not install or use the app. Our Privacy Policy is incorporated into these Terms.
2. The service
Fulfill IQ ("the Service") is an analytics application for Shopify stores. It reads your order, fulfillment, location, product, and inventory data through Shopify's API and presents analysis of your fulfillment operation, together with configurable alerts.
The Service is read-only with respect to your store. It requests no write permissions and cannot create, modify, route, cancel, or fulfill orders, or change anything in your Shopify store.
We may add, change, or remove features. If we remove or materially degrade a feature you rely on, Section 8 gives you a right to terminate.
3. Eligibility and acceptable use
To use the Service you must have an active Shopify store, be at least 18, and be able to form a binding contract. You are responsible for your account and for everyone you authorize to use the Service.
You must not use the Service unlawfully, attempt to access another merchant's data, reverse engineer or copy the Service, resell or sublicense access without our written agreement, interfere with its operation or security, or use it to build a competing product.
4. Fees and billing
All charges are billed through Shopify. Fees appear on your Shopify invoice, and Shopify collects payment under your existing arrangement with them. We never receive, handle, or store your payment details.
The Service is offered on subscription tiers that differ by order volume, number of fulfillment locations, and included services. Current pricing appears on our Shopify App Store listing. By approving a charge in Shopify, you authorize recurring billing at that rate until you cancel. If your usage exceeds your tier's limits, we may require you to move to a matching tier to continue; we will tell you before that happens.
Free trial. We may offer a free trial. Unless you cancel before it ends, your subscription converts automatically to paid at the applicable rate. Trials are one per store.
Fee changes. We may change our fees on 30 days' notice. If you do not agree, cancel before the change takes effect.
Cancellation and refunds. You may cancel at any time by uninstalling or cancelling through Shopify; cancellation takes effect at the end of your current billing period. Fees are non-refundable except where required by law. Because Shopify is the biller of record, billing disputes, chargebacks, and refunds are handled under Shopify's policies.
5. Your data
You own your data. This means your store's order, fulfillment, location, product, and inventory data, and everything derived from it that identifies your store ("Merchant Data"). Nothing in these Terms transfers ownership to us.
You grant Serve AI a non-exclusive, worldwide, royalty-free licence to access, store, process, analyse, and display Merchant Data for the sole purpose of providing and supporting the Service to you, and for the limited purpose in the next paragraph. This licence lasts only as long as we hold your data. We will not sell Merchant Data, share it with advertisers or data brokers, or use it to train or improve artificial intelligence or machine learning systems.
Aggregated data. The Service works by computing aggregates from your raw data, such as metrics, recommendations, and derived measures. You agree that we may create and use aggregated and anonymised data derived from Merchant Data to operate, secure, and improve the Service. Such data must be irreversibly stripped of anything identifying you, your store, or any individual, and must not be attributable back to you. We will not present your data to any other merchant in a form traceable to you. This right survives termination, because aggregated and anonymised data is no longer Merchant Data; your identifiable data is deleted as described in Section 8.
Accuracy and backups. You are responsible for the accuracy of the data in your Shopify store and for your configuration. You should keep your own backup of anything important. The Service is an analytics layer over Shopify, not a system of record or a backup service.
6. Analytics, and the limits of what we provide
The Service provides information and analysis. It does not make operational decisions and does not act on your store.
Analytics are derived from data supplied by Shopify and depend on that data's accuracy and on the configuration you set. Figures may be estimates, computed over defined windows, may lag real-time activity, and may change as underlying data is corrected.
You are solely responsible for your business decisions. Any decision you take in reliance on the Service (about routing, inventory, staffing, carriers, or anything else) and any outcome of it is yours. We do not warrant that acting on the Service's analysis will produce any particular result, and the Service is not professional advice.
7. Availability and warranties
We aim to keep the Service available and accurate but do not guarantee it will be uninterrupted, timely, error-free, or continuously available. It depends on third parties, above all Shopify, whose availability we do not control, and it requires maintenance.
Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions do not allow certain warranty exclusions; there, this section applies to the greatest extent permitted.
8. Term and termination
These Terms begin when you install the Service and continue until terminated.
You may terminate at any time by uninstalling or cancelling through Shopify (Section 4 governs timing and fees), and effective immediately if we materially change these Terms to your detriment, materially increase fees, or remove or materially degrade a feature you depend on.
We may terminate or suspend your access if you materially breach these Terms and do not cure it within 14 days of notice, if you fail to pay, if required by law, or if we discontinue the Service (on at least 30 days' notice).
On termination, your right to use the Service ends and we delete your data as described in our Privacy Policy. Export your data before cancelling. After termination we are not obliged to retain or reproduce it. Sections 5, 6, 7, 9, 10, 11, and 12 survive termination.
9. Limitation of liability
Excluded losses. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, sales, business opportunity, or lost or corrupted data, however caused, even if advised of the possibility.
Cap. To the maximum extent permitted by law, Serve AI's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).
Exceptions. These limits do not apply to liability for gross negligence, willful misconduct, or fraud, or to any liability that cannot lawfully be limited.
These limits are a fundamental part of the agreement and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; there, this section applies to the greatest extent permitted.
10. Indemnification
You will defend, indemnify, and hold harmless Serve AI LLC and its members, officers, and agents from third-party claims and reasonable legal costs arising out of your use of the Service in breach of these Terms, your violation of law, or your infringement of a third party's rights.
11. Data protection terms
This section is our data processing agreement with you, and takes effect on installation without further signature.
Roles. For personal data relating to your customers that we access through Shopify, you are the controller and we are the processor. For data about you as our customer, we are a controller.
Scope. Duration: the term of these Terms plus the retention windows in our Privacy Policy. Nature and purpose: reading, storing, aggregating, and analysing order and fulfillment data to produce analytics for you. Personal data: order destination postal code, state or province code, and country code; a derived shipping distance; and the Shopify customer identifier where required for compliance requests. We collect no customer names, emails, telephone numbers, street addresses, or city names. Data subjects: your customers.
Our obligations. We process personal data only on your documented instructions, which these Terms and your use of the Service constitute, and as required by law. Anyone we authorize to process personal data is bound by confidentiality. We maintain appropriate technical and organizational security measures. You authorize our use of sub-processors; we will make a current list available on request and update it before engaging a new one that processes personal data, and you may object on reasonable data-protection grounds. We will assist you, so far as reasonable, with data subject requests, impact assessments, and supervisory-authority consultations, and will notify you without undue delay of a personal data breach affecting your data. On termination we delete personal data as described in our Privacy Policy, except where law requires retention.
Transfers. Personal data is processed in the United States. Where you are in the EEA, UK, or Switzerland, the Standard Contractual Clauses and the UK Addendum apply and are incorporated by reference.
12. Intellectual property
The Service, including its software, interfaces, design, and the Fulfill IQ name and marks, is owned by Serve AI LLC and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you; this gives us no right in your Merchant Data.
13. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Albany County, New York, and both parties consent to their jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Before filing, please contact us at support@fulfilliq.app.
14. Changes to these Terms
We may update these Terms. If a change is material, we will give at least 30 days' notice by email or in the app and update the effective date above. Continuing to use the Service after the change takes effect means you accept it.
15. General
These Terms and the Privacy Policy are the entire agreement between us about the Service. If any provision is held unenforceable, it is modified or severed and the rest remains in force. Failing to enforce a provision is not a waiver. You may not assign these Terms without our written consent, except to a successor of your business; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Nothing here creates a partnership, joint venture, agency, or employment relationship. We will send notices to the email associated with your Shopify account or display them in the Service; send notices to us at support@fulfilliq.app.
16. Contact
Serve AI LLC, 418 Broadway, STE N, Albany, NY 12207, United States. Contact: support@fulfilliq.app